The SDS Help Desk is open from 9 AM to 7:30 PM EST to serve our clients across Canada.   Help Desk contact is available by phone (answered by a live person), email, fax and on this web site by clicking here.  When you first place a call, you are assigned a tracking number, you are asked to assign a priority, and then the call is passed to the Support queue for a timely response. 

If you designate a call as HIGH priority, it will be answered in 1 hour or less.  If the priority is set as NORMAL, you can expect a call-back within 4 hours.  The SDS support software helps our staff ensure that your priorities are met on time.  If for any reason we anticipate a delay in dealing with your call, we will contact you to ensure you are not inconvenienced and to discuss other suitable options to help you with your issue.

If the normal call-handling does not meet the urgency of your needs, you may "escalate" your call to an urgent status, for immediate call-back.

Phone:        (604) 251-9605

Toll-free:  1 (888) 514-2255

Fax:            (604) 251-9633

Email:         support@sdssoftware.com

SDS Help Desk is provided as part of your Annual Support agreement.  There is no limit or additional cost to place a call to the Help Desk.